Below you will see our FAQ's. If the answer you seek is not found below then please don't hessitate to email .
1 About Oiii (7)
What is Oiii?
Developed by accredited taxi service provider Net-Cabs Pty Ltd, Oiii has been designed from scratch to combine the safety of taxis with the ease of rideshare. The Oiii End-to-End Taxi Dispatch solution consists of:
- All-in-one smart in-vehicle driver system including a regulated taxi meter
- Innovative smartphone Taxi Booking Application for passengers
- Web-based fleet management and Taxi Dispatch solution for operators
- Real-time admin portal for the government regulator
What does Oiii mean?
Oiii is derived from the word Oi which is a common colloquial expression for getting someone’s attention.
Who created Oiii?
Proudly made in Melbourne, Oiii has been created by a dedicated team that is passionate about innovation and using the latest in technology to help improve people’s lives.
Why should I use Oiii?
Oiii Taxi App puts you in control of your journey. Encompassing every component of a fully integrated taxi system to put you first, we’re all about making your travel easy and keeping you safe with our own added benefits:
- No Surge pricing
- No booking fees
- Fixed price fares - regulated Govt tariffs
- No credit card surcharges
- Security cameras in every car
- Choose your preferred drivers
- Set your car cabin mood for the perfect trip
- Phone your driver without revealing your number
- Free WiFi
- Save multiple favourite Pick-up and Drop-off locations
- Driver and Passenger rating system
- Made in Australia
Is Oiii in my city?
Oiii is launching in and around Melbourne but already preparing for the rollout in other cities and regional areas across Australia.
When is Oiii coming to my city?
We aim to be up and running in all Australian states as soon as possible. We also have plans to expand overseas – we will keep you posted on our progress.
Is Oiii available overseas?
Not yet but we are working on it.
2 How to get started with Oiii (5)
3 How to use Oiii (19)
How do I use the Oiii App?
After downloading and installing the Oiii App on your phone, you first need to register with Oiii (unless you have already done so on another phone). To register all you need is to provide your name, a valid email address and a password. You will then receive a confirmation email to validate your email address and accept our Terms of our Service (EULA). Once completed you can login to the Oiii App. Upon setting your payment option, you are ready to book a taxi.
How do I make an Oiii booking?
Using Oiii is simple. Just click the Book Taxi button and follow the prompts. The Oiii App will guide and prompt you every step of the way so you don’t need a manual. Tip: Set aliases (nicknames) for your favourite locations, and you will be amazed how quickly you can book a taxi!
Why do I have to provide my credit card information?
Credit card payment is the simplest way of streamlining the payment process. Oiii removes the hassles associated with cash payments or manual processing overheads. Once you have provided your credit card information, Oiii will check that your card is valid. Upon booking a taxi, Oiii will perform a pre-authorisation on your card for the estimated fare amount. This ensures that you have the funds available on your card to be able to pay for your trip. Once your trip is concluded and the final fare amount known (based on the final read of the taxi meter) your card is automatically charged. The benefit to you is that with Oiii you can simply jump in and out of your taxi without the inconvenience of waiting for a manual payment process to conclude. Oiii will promptly send a receipt to your email account.
Why should I load my photo into the App?
When you load your photo into the App, after accepting a job, the driver will see your photo on his Oiii tablet. This will help the driver to identify you as the person who has booked the taxi, thereby ensuring that the driver does not pick up another person by mistake.
How do I set my drop-off location?
Just click on one of your stored address favourites in the Drop-off Location screen or click on the input field and type your address. Upon typing the address, Oiii will automatically start to complete your address by giving you matching choices. As soon as you see your address auto-completed, click on it and then press Accept. Note, if you like to add the address to your favourite location list, press the ‘star’ button and assign a nickname (alias) to it before pressing Accept.
Can I change my pick-up location?
Yes, you can. By default the Oiii App sets your current location as your pick-up location but you can simply change it by clicking on Pick-up Location on the Booking Details screen
How do I customise my trip?
Apart from setting your pick-up and drop-off locations you can select a vehicle type, time of pickup and mood setting for each trip. You can also configure your preferred driver settings.
Can I choose a specific type of vehicle for transport?
Yes, click on Vehicle Type on your Booking Details screen and pick your preference from the available vehicle types.
Can I pre-book a car in advance?
The answer is yes and no. Whilst we have the ability to do that, we have decided to disable this feature during our launch phase to make sure everything is running smoothly before we activate it.
Can I save frequently used pick-up and drop-off locations?
Yes, in fact you can save as many addresses you like by giving them an alias (nickname) to remember them by. Saving a favourite address is easy, just ‘star’ the address after entering it and assign it an alias. Next time you create a booking, simply select a favourite address from your list for either your pick-up or drop-off location. If you want to delete a favourite address, that’s easy too, just ‘un-star’ the alias.
Can I have multiple pick-up/ drop-offs on my journey?
Yes, but similar to the “booking ahead” functionality we have decided to settle in without multi pick-up/ drop-off functionality to make sure that everything else is 100% before we go full-throttle.
Are your vehicles equipped to carry wheelchairs and how can these be booked?
Yes, Oiii has many Maxi taxis. These are commuter vans specifically fitted out to transport wheelchair bound passengers, with drivers who are accredited to operate wheelchair lifts.
Can I request a car for another person?
You can but preferably the other person should book their own taxi so drivers can match the photo on their tablet with the person they are picking up. If you are a guardian or carer for another person you should create an Oiii account (i.e. register) for the other person and book a taxi in their nam.
How do I check my active bookings?
Just open up the side menu and there you can see your active bookings with the current status. You can click on each booking entry in the menu which will provide you with more information about your booking..
Can I change my destination when I am in the car?
Yes, you can, but preferably you shouldn’t as the assigned driver may not be able to accommodate your request.
Do I receive a notification when my taxi arrives at my pick-up location?
Yes, if the App is open and in the foreground Oiii will play a distinctive sound and show relevant pop-ups with images to inform you that a taxi has arrived.
Can I book a cab without knowing my destination?
No, you cannot. For us to assign the best driver and also pre-authorize the right amount on your card we need to know your pick-up and drop-off location.
Can I call my driver?
Yes, but for this you need to set your mobile number in your profile. You are highly encouraged to do this, as without it, you won’t be able to call your driver and vice versa. Please note that your number is never revealed to your driver and neither is his to you. By acting as an intermediator Oiii provides a facility for a voice connection to be established between driver and the person initiating a booking. This facility is automatically established as soon as a driver has accepted a booking and remains in place until the job is completed and the passenger has been dropped-off safely at their destination..
What accessibility features does the App have?
Users with visual or hearing impairments can use the accessibility features in Android or iOS. Oiii endeavours to support as many accessibility features as possible. If you notice an error or omission or have an idea on how to make our App more accessible, then please contact .
4 Riding with Oiii (10)
5 Driver Feedback (6)
Can I give driver feedback?
We are keen to get your feedback on your driver, vehicle and trip after each ride. At the end of your ride you will be prompted to provide your rating but you can do it within a week by visiting your trip history. You can also send us comments and feedback anytime via the Feedback facility in the Oiii App menu or send us an email directly to .
Does my feedback matter?
Absolutely, the three rules of Oiii are: service, service and service. Sub-par drivers and vehicles will be offered less work and great drivers and good cars will be offered more work by Oiii. So, your feedback is vital to improving the quality of the taxi service.
Can I request a specific driver?
Yes, by setting your preferred drivers. However, please be aware that we cannot guarantee where your preferred driver will be at the time of your specific booking. So that you are not left stranded, if within one minute your preferred driver does not accept your job, then we will offer the job to the next best driver available in your area.
Can I say no to an allocated driver?
No, as much as a driver cannot refuse to accept you in his vehicle, you cannot refuse the driver either. Of course, you have the ability to cancel your trip, but note that once a driver has accepted your booking, a $10 cancellation fee applies.
How many passengers can a car take?
Most standard vehicles are licensed to carry 5 passengers in total (including the driver). Should you require a larger vehicle, such as Maxi Taxi, please select this option at the time of your booking.
What sort of background checks and training do your drivers undertake?
Oiii drivers are all accredited taxi drivers and Oiii conducts a number of background and identity checks before on-boarding any driver. Drivers are also trained in the use of the Oiii system and undergo additional Oiii training courses from time to time.
6 Payment (7)
7App Troubleshooting (5)
What do I do when verification emails are not arriving after sign-up or password reset?
Please make sure that you have Internet network connectivity (you can browse the Internet) and then check your junk or spam folders. If after 15 minutes you haven’t received an email from Oiii, you can retry, but before you do, make sure that you have entered a valid email address. If you are still not receiving a verification email after a second attempt, please contact us at .
Why doesn’t the App recognise my exact location?
If you encounter location issues there is a good chance that the GPS setting on your phone is not set correctly. Please ensure your GPS is turned on, set to High Location Accuracy and your phone is NOT operating on low battery. If you are operating in an area with poor GPS reception (under cover, indoors etc.) you may not be able to get a GPS location lock. Always try to book in an area with a strong mobile signal and your Wi-Fi turned on in order to minimise any disruptions or issues.
What do I do if the App freezes?
If the Oiii App freezes whilst in use, close the App and then restart it. Please let us know via the App’s Feedback facility of your problem or send us an email directly to so that we can improve the App.
My connection with the Oiii services is interrupted
Some Wi-Fi or cellular networks may affect your phone’s ability to connect to our system. The Oiii App will tell you if you have connectivity issues by showing you a broken network icon in the top menu bar. If network connectivity issues persist on your phone, try to switch from 4G to Wifi or vice versa.
How do I report an issue with the App
We aim for continuous improvement. If you notice any issues with our App we would really like to know about it. Please let us know via the Feedback facility or send us an email directly to .
8 General Enquiries (5)
What happens to my personal information that you take when I register for the App?
Can I talk to you about PR and Advertising?
Please refer all media enquiries to [email protected]
What is Oiii’s cancellation policy?
I have left something in a car, can I contact the driver?
If you believe you have left something in the vehicle, please utilise the Lost Property Facility in the Oiii App to let us know. You should provide us with information on the item you have left in the car and a suitable contact number for us to get in touch with you.
9Manage Your Account Details (5)
10 Pricing (5)
How accurate are you estimated journey times?
Oiii's technology is tested regularly to ensure it is working correctly. We therefore believe our system is reasonably accurate when it comes to estimating trip fares. If you feel otherwise please let us know via the Feedback facility in the Oiii App or contact us directly at .
Are rates the same for all vehicles?
No, fees may vary subject to vehicle size, premium status or other criteria.
What fees and charges Apply with Oiii?
The Oiii taxi meter is a regulated taxi meter and adheres to the tariffs mandated by the relevant government transport authority. For more information on taxi fares please visit the relevant website of your transport authority.
Do you charge per person or per vehicle?
Neither. As we are a regulated transport service provider our fares are set by the relevant government transport authority. For more information on taxi fares please visit the relevant website of your transport authority.
What is surge pricing and does it apply to Oiii?
Oiii does not apply surge pricing as it is a regulated taxi service provider. Surge pricing is a practice predominantly known with rideshare services that set high fare prices in times when demand for transport is higher.